FAQ's

Our contact information:

Obtuse Enterprises Limited trading as offworldtees.com

Postal Address: 71-75 Shelton Street, Covent Garden, London,WC2H 9JQ
Email: help@offworldtees.com

When will my UK or European order be delivered?

As each product is customised exactly to your needs it will take typically 2-4 business days for it to leave our warehouse . For further details, please see our Delivery page.

When will my International order be delivered?

As each shirt is customised exactly to your needs it will take typically 2-4 business days for it to leave our warehouse . All orders placed for international countries are sent as priority Airmail and take between 14-21 days to arrive. For further details see our Delivery page.

My order hasn't arrived, what should I do?

For orders to UK and USA please allow ten working/business days after receipt of the despatch email before contacting us. For EU orders, please allow fourteen working/business days, and for international parcels please allow twenty working/business days to elapse before contacting us.

Can I return or or refund my order?

Please contact us at help@offworldtees.com

We have a no-quibble 30 day return policy for your peace of mind. Please note you will not be entitled to a refund if the goods you have ordered are personalised or bespoke to your specification, unless the goods we have supplied to you are faulty or not as described on our website.

There's something wrong with my order.

We are really sorry if we've made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact help@offworldtees.com and we will resolve this for you.

How soon do you reply to emails?

We aim to reply to every email within 1 working day, however weekends and bank holidays can cause a slight delay.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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